Booking Conditions
You hereby acknowledge, confirm and agree that all rentals are subject to the following Booking Conditions and that you and anyone accompanying you will be bound hereby. Upon paying a deposit, you acknowledge your acceptance and understanding of these Conditions and that a valid contract is then formed between you and us.
Payments
Deposit
Credit card payments – please request a secure link to be sent via email, for any credit card payments.
For electronic fund transfers, please deposit the amount due into the following bank account before the due date.
Kindly enter your booking number and surname on the proof of payment as reference and e-mail the proof of payment to reservations@stayinpaternoster.co.za. Please note a cash handling fee will be charged for cash deposits made at ATM’s or over the counter at the bank.
Account Name: Stay in Paternoster
Bank: Nedbank
Branch: Vredenburg
Account No: 100 660 1953
Branch code: 159 505
Type of account: Cheque
Please note that your booking will not be confirmed until the proof of payment has been received and the amount reflects in our bank account. Please ensure that you enter the correct booking number as a beneficiary reference so that the payment can be correctly allocated to your booking.
Outstanding Balance
Please ensure that the outstanding balance is paid at least 7 working days prior to arrival. Should a booking be made less than 7 days prior to arrival, the full amount will be payable as deposit. Kindly forward proof of payment via email or provide on arrival. We reserve the right to cancel your booking in the event that the full outstanding balance
has not been received by us as stated herein.
Cancellation Policy
If a booking is cancelled more than one month prior to arrival 85% of deposit will be refunded. Between 30 & 22 days prior to arrival 70% of deposit will be refunded. Between 21 & 16 days before arrival date 50% of amount paid will be refunded Between 15 & 7 days before arrival date 20% of amount paid will be refunded. Less than 7 days before arrival date, or in the event of a guest not arriving, no refund will be considered or paid.
Bookings may be rescheduled once at no cost, provided this is done 7 or more days before date of arrival.
Thereafter the normal costs for cancellation shall be applicable. Should the rescheduled date fall into a higher season rate, you will have to pay the difference.
Key & Breakage Deposit / Pet Deposit
Depending on the unit booked, a R 500 – R 3 000 key & breakage deposit is payable in addition to the booking deposit, prior to arrival. Keys will not be handed over under any circumstances unless the key and breakage deposit has been received by us. This deposit is refundable by bank transfer within 5 – 7 working days after departure, once the rental unit has been inspected and all found in order. Please note that the key deposit will be retained and considered forfeited, if it is discovered that additional guests, in excess of the number booked, are found to be utilising and/or staying at the premises. In addition to this we also reserve the right to charge an additional levy in such an event. Please note that a cleaning fee may be deducted from the key and breakage deposit should a house be left in an excessively dirty state, which includes but is not limited to, excessively dirty dishes and/or soiled linen.
Units that are specifically identified as pet friendly, charge a non-refundable pet deposit of R200 per pet. This is payable with the deposit prior to arrival. Strictly no pets are allowed in any unit not specifically identified as pet friendly when you make your booking. Please furnish us with your banking details prior to arrival for the refund.
Key collection & drop-off
Please collect the keys from the accommodation office, situated at 87 Saint Augustine Road, Paternoster (GPS Co-ordinates: 32° 48′ 34.30″S – ° 17‘53′ 38.98″E). Please see attached map. Should you depart and find the office closed, there is a key deposit hole in the wall on the right-hand side of the entrance to the office. Please drop the key in there and make sure you hear it fall on the inside, to ensure that it doesn’t perhaps get stuck.
Check-in & Check-out
Check-in time is strictly between 14h00 – 17h00 (Mon – Thu), 14h00 – 19h00 (Fri) & 14h00 – 16h00 (Sat & Sun & Public Holidays). No check-ins or check-outs will be entertained on Christmas day, Good Friday, or New Year’s Day. A surcharge of R 200 per hour or part thereof, will be charged for any arrival after the check-in times as indicated.
This surcharge will automatically be deducted from the Key & Breakage deposit.
Check-out time is strictly at 10h00 on the last day of your stay. Any unit that is not vacated by 10h00 will be subject to a surcharge of R 200 per hour or part thereof, for each hour exceeding the check-out time. This surcharge will automatically be deducted from the Key & Breakage deposit.
